※Distribution carrier: DHL, USPS
・We will try to ship within 1-2 days of order confirmation, but in the unlikely event that shipping is delayed, we will contact you by email.
・Also, you can get a designated time.
The time zone that can be specified is［in the morning]［12:00～14:00]［14:00～16:00]［16:00～18:00]［18:00～20:00]［20:00～21:00]am.
Please note that the number of shipments is large, so the designation of the shipping company does not correspond.
※Return
- When you receive the item, please check that it is the same as your order.
We try to reproduce the actual product as much as possible in the product photos, but there may be slight differences depending on the monitor environment you are using. Please note. - Please do not dispose of the cardboard boxes, packing materials, etc. used for packing until you confirm that there are no problems with the product.
＜Return or exchange if the product is defective＞
- We make every effort to ensure the quality of the delivered products, but if the products are damaged or soiled, or if they are different from your order (except when you ordered the service), the products will arrive. Please contact us within 8 days (including delivery date). We will replace it with a good one immediately. In this case, the shipping fee will be borne by our shop.
- If you have an accident such as damage during delivery, please contact us. We will send you a new product as soon as possible at our expense for both shipping and handling. Please note that the person in charge of the shipping company may contact you directly in that case.
※Items that are out of stock cannot be exchanged and will be returned (refund of payment). In this case, the handling fee will be borne by our shop.
＜Return or exchange due to customer's convenience (other than product loss, damage or stain)＞
Except for the following cases, if you wish to return the product within 8 days (including the delivery date) after the product arrives, we will accept the return or exchange if you inform us of your intention to return or exchange. In that case, the return shipping fee and transfer fee will be borne by the customer.
- If you do not contact us and more than 9 days have passed since delivery
- When the customer uses the product once
- Products that have been soiled or damaged by the customer
- When the product box, instruction manual, etc. are damaged, soiled, lost, or destroyed
- Products processed by the customer
- Products that have been repaired, cleaned, etc. after delivery
- Items purchased at other stores
- Service items such as outlets and special price products
- Other items on each product listing page stating that returns cannot be accepted
- If your order is for the provision of services
＜About refund method＞
- We will refund you as soon as we can confirm the returned product in our warehouse.
If the payment method is "Cash on Delivery", we will refund the returned product to the specified account within one week after confirming the returned product at our warehouse.
In the case of "credit card payment", refunds will be made through the card company. Due to the closing date of the card company, once the full amount of your order has been withdrawn, it will be refunded the following month or the month after next.
Email address：[email protected]
Sanko Co., Ltd.
Reception hours: Monday-Friday 9: 00-19: 00 (excluding Saturdays, Sundays, national holidays, and holidays designated by us)
※About sale tax
When the sale tax is automatically calculated, if the amount is generated in 1 $ units, it will be rounded down because we do not receive 1 $ units.
Please confirm the actual amount to be paid when ordering.
sale tax rate: 10% sale tax Calculation order: sale tax calculation for each product
Less than 1 $ sale tax Fraction: Rounded down